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Customer support

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If you have received your travel itinerary and have a question about it, then here’s where to ask. If our FAQs don’t help you out then scroll down to find out how to contact us.

Q: I want to change some of the details in my itinerary. Is this possible?
A: Yes, to a certain extent. Itineraries of between 4 and 8
days length are entitled to 1 day being amended. Itineraries of between 9 and 14 days length are entitled to 2 days being amended. Itineraries of between 15 and 21 days length are entitled to 3 days being amended. You will not be charged for this.

Q: Will the travel expert who created my travel itinerary help me with subsequent amendments?
A: Yes, you will be assigned one travel expert who will provide both the itinerary and any amendments made thereafter. You will not be charged for this.

Q: Can you book accommodation/transport/anything?
A: No, we only suggest costs, where you stay, how you travel and what you see. We leave it up to you to find the best deal!

Q: What does T, A or Ac mean?
A: Check out the cost type key at the top-right of your itinerary.

Q: Can I extend my itinerary?
A: If you would like to extend your itinerary you will have to fill out the form again but this time mention in the comments box that you wish to extend an itinerary and the name you gave for the original itinerary.


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These are the countries in which we’ve gained first-hand experience:
Austria - Australia - Belgium - Belize - Bolivia - Botswana - Bulgaria - Cambodia - Canada - Chile
China - Cook Islands - Costa Rica - Croatia - Cyprus - Czech Republic - Denmark - Ecuador - Egypt - France
Germany - Greece - Guatemala - Honduras - Hong Kong - Hungary - Iceland - India - Indonesia
Italy - Laos - Latvia - Lithuania - Luxembourg - Malaysia - Mexico - Monaco - Mongolia - Morocco
Namibia - Nepal - The Netherlands - New Zealand - Nicaragua - Panama - Peru - Poland - Portugal - Romania
Russia - Singapore - South Africa - Spain - Switzerland - Thailand - Turkey - United Kingdom - USA
Vatican City - Vietnam - Zambia - Zimbabwe
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